I've always wanted someone that I know I can count on. I like to get to know personally some of the staff and know that I can count on them to take care of me. Sometimes this aspect is lacking with a larger company so I tend to favor small business …
I have to agree, one should be (and is) subject to the laws of where the company has the services (IE: that DC in Texas) and where you're conducting the business (CA in your case, or SC in mine).
Unfortunately, particularly because of the DMCA, thi…