The following steps require you to have administrator privileges on the system.
To clear Winsock settings, perform the following steps:
1. Click Start, click Run, type regedit, and click OK.
The Registry Editor window appears.
2. Click the plus to the left of HKEY_LOCAL_MACHINE.
3. Click the plus to the left of SYSTEM.
4. Click the plus to the left of CurrentControlSet.
5. Click the plus to the left of Services.
6. Right-click Winsock and click Export.
The Export Registry File appears.
7. Save the file in My Documents as Winsock.reg.
8. Right-click Winsock and click Delete.
The Confirm Key Delete window appears.
9. Click Yes.
10. Right-click Winsock2 and click Export.
The Export Registry File appears.
11. Save the file in My Documents as winsock2.reg.
12. Right-click Winsock2 and click Delete.
The Confirm Key Delete window appears.
13. Click Yes.
14. Restart the system.
To reset Winsock and TCP/IP settings, perform the following steps:
1. When the system has finished restarting, click Start, click Run, type ncpa.cpl, and click OK.
2. The Network Connection Properties window appears.
3. Click the General tab and click Install.
The Select Network Component Type window appears.
4. Click Protocol and click Add.
5. The Select Network Protocol window appears.
6. Click Have Disk.
The Install From Disk window appears.
7. Type C:\Windows\INF and click OK.
8. Click Internet Protocol (TCP/IP) and click OK.
9. The Network Connection Properties window appears.
10. Click Close.
11. Restart the system.
12. Click Start, click Run, type netsh int ip reset delllog.txt, and click OK
