It looks like you're new here. If you want to get involved, click one of these buttons!
GOB
BeginerNAT Warrior
I’m writing this post in a state of shocked panic; I hope you’ll bear with me.
Network Solutions has hosted our tiny website and email since 2002 or 2003. There have been a few hiccups over the years, but nothing as disastrous as this.
All client contact is through email. All of it. Although phone, video conferencing and a tiny website are technically available, they haven’t been used more than a few times over the past 20 years. I don’t think my current client base even knows the website exists. Saying that all client contact is through email is not hyperbole.
A few weeks ago Network Solutions sent a notice that they were going to migrate our email to another server platform. The only service-related statement was that I “may experience intermittent slowness or connectivity issues during this upgrade, which is to be expected.” I received no further notices.
As of Friday, I have not been able to receive or send any email on any platform — their web portal included. I couldn’t even log into the web portal until I spoke with a customer service agent who gave me an alternate address.
Absolutely nothing; test messages sent from a Gmail account do not arrive. I receive no notification or bounce message, just silence.
Neither the autoresponder message nor the forwarding email address are working; nothing but silence.
I don’t even know whether there’s a queue of messages that will eventually arrive in my inbox or if they’ll all get dropped.
I have spoken with their customer service team several times.Each time I was told they were elevating/escalating it and it should be clear within 24 hours. I spoke with them again on Sunday night and was told that 24 hours was just a loose estimate and it could be 36 or even 96 hours. On that last call I was told a supervisor would call me back. I re-contacted them after midnight to hear the recording say they weren’t available after midnight.
Is there any information out there on this? Other people reporting similar problems? Anything?
Comments
Be aware of the legacy "old-compamy" style of Network Solutions. In other words, their prices are too high & their customer service isn't great. Best if you move on from Network Solutions to a more reliable host that we have recommended here:
https://hostboards.com/discussion/4294/host-boards-trusted-partners
Thanks Deluxe